FAQ
Products
What products do you sell?
We sell 3D printers, 3D pens, and related accessories designed for beginners, hobbyists, students, and creative professionals.
Our products are suitable for home use, educational projects, and creative design.
Are your 3D printers suitable for beginners?
Yes. Our 3D printers are designed to be beginner-friendly, with simple setup and easy operation.
They are suitable for first-time users, students, and families who want to explore 3D printing without prior experience.
What can I create with your 3D printers?
You can create a wide range of items, including toys, figurines, accessories, school projects, models, miniatures, and custom designs.
The possibilities depend on your creativity and the materials used.
Are your products safe for home use?
Yes. Our products are designed with safety features such as thermal protection and stable operation, making them suitable for home and personal use.
Adult supervision is recommended when used by children.
Orders & Delivery
When will my order be shipped?
Orders are typically processed in 1 - 2 business days and shipped within 3 - 5Â business days after confirmation.
Estimated delivery times depend on your location and selected shipping method.
Do you ship internationally?
Shipping availability depends on your location.
Please refer to our Shipping Policy or contact us for confirmation before placing an order.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your delivery.
Returns & Cancellations
Can I return a product?
Yes. You may request a return within 30 days of receiving your order, provided the product is unused, undamaged, and in its original packaging.
Can I cancel or modify my order?
You may request a cancellation or modification before the order has been shipped.
Please contact us as soon as possible to check order status.
Payments & Security
Is my payment information secure?
Yes. Our website uses secure encryption technology to protect your personal and payment information during checkout.
What payment methods do you accept?
We accept commonly used online payment methods.
Available options are displayed during checkout.
Customer Support
How can I contact customer support?
If you have any questions about products, orders, or support, you can contact us through the details provided on our Contact page.
We aim to respond within 1 business day.Â